INFORMATION FOR OUR CUSTOMERS - BREXIT
The United Kingdom (UK) left the European Union (EU) on January 31, 2020. We would like to inform our clients that all shipments from Kappa to the UK will be sent DDP (Delivery Duty Paid).
As a result, no extra costs will be requested after your purchase.
Please also note that longer shipping times are a likely outcome for packages sent to the UK. We apologize for the inconvenience.
INFORMATION FOR OUR CUSTOMERS - COVID-19
Faced with the current situation, here are the actions that we are implementing to keep our online store open while guaranteeing the health of our customers and our teams, throughout the duration of the crisis.
The delivery companies with whom we work regularly have adapted their procedures and delivery times. As a result, our delivery times are affected and can be extended by a few days.
We are also extending the deadline for product returns, which you can return within 2 months of your purchase.
Preparation of commands
All security measures are taken within our warehouse to provide you with quality service in accordance with government measures and the values of our brand.
Our customer service remains at your disposal if you have any questions, Monday to Friday from 9 a.m. to 5 p.m. You can contact us at email@example.com.
Orders are shipping from Monday to Friday. Orders validated after 9 :30 am are shipped the day after.
Delivery times may vary depending on products ordered, place and methods of delivery. During sales times or national holidays, delivery times can take longer.
Some geographic zones can be impacted by logistic difficulties. As a result, we reserve the right to cancel orders.
Delivery costs and delivery time
|Delivery methods||Delivery costs||Delivery times|
|UK||DHL||£6||3 to 5 working day|
|Ireland||DHL Eco||Free shipping||3 to 5 working days|
|DHL express||15 €||1 to 3 working days|
|France, Monaco||Colissimo point retrait et Poste||Free shipping||3 to 5 working days|
|Livraison domicile||5 €|
|Chronospost Express||10 €||1 to 2 working days|
|Spain||Chronopost Classic||Free shipping||3 to 6 working days|
|Chronopost Express||10 €||1 to 3 working days|
|Germany, Belgium, Italy, Luxembourg, Holland, Vatican||DHL Eco||8,50 €||3 to 6 working days|
|DHL Express||12 €||1 to 3 working days|
|Austria, Denmark, Finland, Greece, Portugal, Sweden||DHL Eco||10 €||3 to 6 working days|
|DHL Express||15 €||1 to 3 working days|
|Andorre, Bulgary, Cyprus, Croatia, Estonia, Gibraltar, Guernesey, Hungary, Jersey, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland, Romania, San Marino, Switzerland, Slovakia, Slovenia, Czech Republic, Turkey.||DHL Eco||15 €||3 à 6 jours ouvrés|
|DHL Express||22 €||1 à 3 jours ouvrés|
|Canada, United States, Guadeloupe, French Guyana, Martinique, Mayotte, Mexico, La Réunion||DHL Express||23 €||Depending on the shipping zone|
|Rest of the world||DHL Express||52 €||Depending on the shipping zone|
For more informations, please view our terms and conditions of sale here.
If you have any question, please feel free to contact our customer service by email at firstname.lastname@example.org.